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Returns & Refunds Policy
Return Period
AGD WORLDWIDE TRUCKING LLC accepts eligible returns requested within 30 calendar days of delivery, subject to the conditions below.
This policy applies to eligible general returns, including cases where a customer changes their mind, as well as eligible defective, damaged, or incorrect items.
Return Eligibility
To be eligible for a return:
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The return request must be submitted within 30 calendar days of delivery.
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The product must be in substantially unused and resalable condition unless the return concerns a defect or incorrect product.
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The product should include its original accessories, manuals, documentation, and packaging where reasonably possible.
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The product must not have been modified, misused, improperly installed, or damaged by the customer.
Certain products may be subject to additional return restrictions because of their size, weight, installation, use, or transportation requirements.
Heavy Equipment and Installed Products
Large equipment such as vehicle lifts, mini excavators, mini skid steers, and other heavy machinery may require special return arrangements.
Products that have been installed, assembled, operated, modified, or otherwise used may be subject to additional return restrictions, deductions, transportation charges, or may not be eligible for a standard change-of-mind return.
Customers should contact us before attempting to return large or heavy equipment.
Return Request
To request a return, contact:
Email: info@agdworldwidetrucking.llc
Phone: +1 954-378-8395
Please provide:
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Order number
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Customer name
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Product name
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Reason for return
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Photographs where relevant
Do not ship a product back without receiving return instructions from our customer service team.
Return Shipping Costs
For a return due to customer preference or change of mind, the customer may be responsible for return shipping costs and any applicable transportation charges.
When an item is defective, damaged in transit, or incorrect due to our error, we will review the circumstances and determine the appropriate resolution.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us promptly with photographs and order information.
We may provide an appropriate remedy, which may include:
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Replacement
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Repair
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Refund
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Other resolution appropriate to the circumstances
Refunds
Approved refunds are generally processed within 7 business days after the returned product has been received and inspected, unless another timeframe is communicated for the specific order.
Refunds are normally issued to the original payment method.
The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.
Exchanges
Exchanges may be available depending on product availability and the circumstances of the request.
Contact customer service before returning the product.
Non-Returnable Circumstances
Products may be excluded from standard change-of-mind returns when they:
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Have been used or operated beyond reasonable inspection
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Have been installed or substantially assembled
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Have been modified
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Have been damaged through misuse
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Are missing essential components
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Are otherwise not in a resalable condition
This does not limit any rights that may apply to customers under applicable law.
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